Staff resources
Everything you need in the field, in one place.
Quick access to on-call reporting, the Lincoln Pharmacy after-hours line, and the numbers you may need on a shift.
For staff
Kokua On-Call Issue Report
Trouble reaching on-call? Log it here so we can track and improve response.
Kokua staff use only
Lincoln Pharmacy on-call system.
Hours
Mon–Fri: 9am–6pm
Saturday: 9am–4pm
Yes — text after hours
- Medication refusals (also contact supervisor)
- Medication clarification questions (after your own investigation)
- No delegated staff available (also contact supervisor / prescriber)
- Missing medications (after your own investigation)
- Delivery questions — Saturday deliveries leave at 4pm
- Medications given outside the med window (also contact supervisor)
No — not for the after-hours line
- Refill needed — use QuickMAR, fax, or call; after hours leave a message
- Missed meds while in ED or Urgent Care — ask the discharging doctor
- Staffing issues — this does not give authority
- Routine / frequent refusals — contact PCP to build a plan
Before you text
- 1. Check with your supervisor first.
- 2. Text the after-hours line: 253-473-1155.
- 3. Follow the reply prompts so they can help quickly.
Have ready:
- Resident full name and date of birth
- Specific concern or clarification needed
- Medication(s) — name, mg, and instructions (e.g. "Metformin 500mg, 1 tab daily with meals")
- Your name, company, and contact info
If there's no reply within 30 minutes, text again. After-hours staff are the same folks who work the counter — response times may be longer overnight.